Useful Information

Policies & Guarantees

Equipment and Supplies

  • For sanitary purposes we ask that you supply your own toilet scrubbers.
  • Please provide replacement bags for garbage cans.
  • We can provide all other equipment and supplies. But are happy to use your products if you prefer (like vacuums or a special wood polish, etc...).

Our Cleaning Professionals

  • We are proud to be a team of honest, hardworking people!
  • We perform the work ourselves, so that you don't need to worry about a different person in your home each week.
  • We arrive on time and don't leave until the work you've requested is complete.

Quality Guaranteed

We strive to exceed your expectations for quality cleaning services. We inspect our work before leaving your home or business. If, after your inspection, you find our service unsatisfactory, please contact us within 24 hours so we can correct the issue. Your feedback is greatly appreciated. In addition, extra attention will be given in that area during future visits.

Schedule Changes or Cancellations

  • In the event that a scheduled cleaning service must be changed or cancelled, please notify Keep Calm and Call a Cleaner as far in advance as possible.
  • A client who cancels with less than 48 hours notice will be charged $25.
  • A client who cancels with less than 24 hours notice will be charged fifty percent (50%) of the bill due for service scheduled.
  • Giving as much advance notice as possible allows us the ability to schedule another client in your place.
  • If the scheduled cleaning is not re-scheduled (and skipped) we reserve the right to charge a higher rate for the following visit, due to the extra accumulation and additional attention required to complete the cleaning service.
  • We will also give you the same courtesy if there is ever a need on our part to change a scheduled cleaning time.

Access To Your Home or Business

  • Please be sure your home or business is accessible at the time of our scheduled appointment. If you are not present when we arrive, please deactivate your security alarm prior to each scheduled visit, or provide us with a code. If we are unable to access the building or if we are turned away when we arrive, you will be charged fifty percent (50%) of the bill due for the service that would have been performed.
  • Ask us about a key arrangement to avoid such issues.
  • If you will not be present when we arrive, we ask, for liability purposes, that you not leave doors unlocked.

In Preparation for Our Visit

  • Some clients prefer to remove as much clutter from surfaces as possible.  This helps us maximize our efficiency in the time allotted. Although we are happy to help tidy if that is what you prefer.
  • We are not responsible for damage due to faulty or improper installation of items. Please inform us of anything in your home that requires such awareness.
  • For safety reasons, we ask that your children be supervised while our staff and equipment are present in your home.
  • We love animals and we enjoy their company while working in your home. Please inform us if your pet has any special behaviors or other important information we should be aware of.

Referral Program

Most of our cleaning business is acquired from word of mouth. To thank our clients for spreading the word we have a Referral Rewards Program:

  • Clients will receive a 10% discount on their next cleaning service for referring each new customer to Keep Calm and Call a Cleaner.
  • The referral discount will be given to you when the referred client books us on a weekly or bi-weekly basis.

Maintenance Cleaning Agreement

  • Upon our first visit to your home or place of business, please indicate the areas that need our cleaning service. We will then evaluate your needs and charge you accordingly. If you should want additional services at any given time please inform us at least 48 hours before your scheduled cleaning so that we can adjust your rate and plan accordingly.
  • Keep Calm and Call a Cleaner will also reassess your home and cleaning needs quarterly, if there have been changes to your home (for example: remodel, additions, less maintenance by the client, additions to the family, additional pets, new furniture, etc.) and your cleaning needs, we will notify you of any necessary rate adjustments.
  • We reserve the option of an annual increase in our fees according to the market situation.


  • We require full payment upon completion of residential cleaning services. Outstanding balances must be paid prior to the next cleaning or we will not be able to perform future cleaning services. Returned checks are charged $40 for reprocessing.
  • Payments can be made in the form of cash or check (left in an envelope addressed to Keep Calm and Call a Cleaner  on the kitchen counter).  Or, by sending an interac e-transfer to This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Commercial clients will be billed the second week of each month, with payment due by the 1st of each month.

Products We Use

All of the products we use are completely environmentally friendly 100% green products.

Cleaning Supplies

Microfiber Cloths:  Microfiber is a naturally anti-bacterial material. Microfiber attracts & removes dirt & germs from surfaces & traps them until laundered. For glass and mirrors we use microfiber glass cloths. These perform well even on the grimiest of windows and mirrors and can also be sanitized each day and reused. All cloths, dust mitts, microfiber mops and regular mop heads are thoroughly sanitized at the end of each day to prevent the transfer of any germs or bacteria.

Dyson Vacuum:  These high quality machines improve indoor air quality and rid your home or business of allergens.

Cleaning Formulas

Bathroom:  For cleaning we use Norwex. Norwex makes a cleaning paste that is so harmless you could actually eat it. I do not recommend this, nor have I tried it, but nothing works better for making your shower doors sparkle.

All-Purpose:  We use Sapadilla All Purpose Cleanser which is super concentrated so a little goes a long way. It is scented with natural essential oils to leave your home smelling fresh!
Granite:  We use Method for granite counter-tops is one of our favourites. It helps bring that brand new shine back to counter-tops without leaving streaks.

Glass and Surface:  We use GreenWorks Glass & Surface it is our all time favourite for cleaning glass & mirrors. It has a very light citrus scent and leaves a sparkle that others can not compete with.

Flooring and Wood:  We use BONA for wood, tile and laminate is AMAZING! It lifts all those little footprints with its microfiber mop and leaves a shine without streaking.

Dusting:  For dusting we like to use dust mitts as they really trap and hold the dust until we remove them from your home and sanitize them so we can reuse them another day. We have not found anything that works better to pick up dust instead of other products that just move dust around. And dust clothes seem to get full and need to be thrown in the garbage. These dust mitts can be reused and reused with proper care and cleansing.

Conventional Cleaning Vs. Green Cleaning

The drive for instant cleaning solutions for busy families and businesses has increased the use of strong chemicals in cleaning products, but without due consideration being given to the long term effects of such chemicals in our daily lives.

Health Effects

Medical research shows that statistical increases in asthma, related breathing problems, skin irritation, and even cancer, indicate that we are using too many strong chemicals in our homes and businesses. Ironically, a large number of these toxic chemicals are found in cleaning products that are advertised as giving us a germ-free environment.

In the last decade, the incidence of asthma in men has increased 29%, while in women, that rise is 82%-- due in part to larger fat reserves in the female body, where toxins are stored, and also to longer exposure to chemicals because women carry out more household tasks involving cleaning materials.

The Effects on Children

Children are especially at risk from absorption of harmful chemicals used in cleaning products. Small children play on and run their toys over carpets and floors cleaned with toxic products, then handle these toys and put them in their mouths. Add to this the fact that a child's respiratory rate is three times that of an adult, and you can see that use of harmful chemical products in the home is an undesirable practice.

Without a doubt, the main culprits are aerosols, which discharge cleaning products into the air. The maxim 'if you can't eat it, don't breathe it …' is certainly appropriate, and you should consider using an alternative to any product that demands use only in a ventilated space.


Dangers of Bleach

Accidental swallowing of bleach is the most frequently received call at Poison Control Centers involving children under the age of six. Young tender hands and lips can also suffer serious burns, not to mention the respiratory and eye irritation it causes adults and children alike. If bleach can do such damage, and is so predominately a factor in the accidental poisoning of young children, why keep it around?

Go Green!

We go above and beyond industry "Green" standards to offer you truly healthy, effective cleaning methods. Get your home or business healthy and clean without the toxic residue!

Why use green cleaning for your home or business?

Environmentally friendly cleaning creates healthier surroundings:
  • Environmentally friendly cleaning products help improve indoor air quality and reduce the health problems that traditional products cause.
  • Building occupants, visitors and janitorial staff experience fewer incidents of skin, eye and respiratory irritations or burns; allergies; multiple-chemical sensitivities; headaches; nausea or other gastrointestinal ailments; poisoning; cancer; reproductive hazards and damage to internal organs.
Healthier environments increase productivity and marketability:
  • Healthier employees mean happier employees. Statistics show increased worker satisfaction, improved morale, reduced absenteeism, and increased productivity and efficiency.
  • Employees and customers appreciate knowing that Green practices and environmentally friendly cleaning products are used in the building.
  • Going Green helps you market your business as a socially conscious one.
Green cleaning helps the earth:

Implementing a green program can reduce the negative effect your cleaning and sanitary operations have on the environment. Using environmentally friendly cleaning products in the right manner helps decrease air pollution, water pollution, ozone depletion and global climate change. Green practices also promote recycling, reduce the use of raw materials and minimize toxic products requiring disposal.

Your eco wish is our command!
We would love to hear from you and are happy to provide a free quotation for your project!

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